Default welcome msg!
  • Home
  • Shipping, returns and exchanges

Shipping, exchanges and returns

SHIPPING

Orders are processed and shipped within two working days. A valid shipping address must be provided when confirming your purchase and a person must be present at the said address to receive the good. Once the items are shipped, liability is transferred to the customer (extra delays, costs or anyother events uncontrolled by Les Collections SHAN inc) . Les Collections SHAN inc. and its subsidiaries are not responsible for delays, damages and costs related to the delivery or to the carrier. Deliveries will not be made on Saturdays, Sundays nor on legal holidays. Shipping fees do not include tax.

CANADA:

Quebec, Ontario: $12

Other provinces and territories: $15

Free shipping for orders overs $150

 

UNITED STATES: Free shipping for orders over $150

EUROPE:  €29 (applicable taxes) Free shipping for orders overs €350

We strive to offer our customers high quality products and the best online shopping experience. We do our best to update our inventory; however, a product may be out of stock as your order is processed. We also strive to show the products’ colors and shades in the most accurate way. Nevertheless, we cannot guarantee that the colors will be perfectly accurate at reception.

 

EXCHANGES AND RETURNS

We hope you love the items you’ve ordered. However, if you are not satisfied, you may exchange and return them by following these instructions:

All sales are final on marked down items. They are neither refundable nor returnable. As for regular priced items, you may return them in their original condition (unworn, unwashed and unaltered) with all labels in place within 14 days of receiving your order.

 

EXCHANGES

To exchange an item, please complete the exchange and return form provided with your order by indicating your contact information, your order number, the style, color and size of the item you wish to return and the reason for your exchange. Each item will be reimbursed within two business days upon receipt. You must return the item you wish to exchange by following these instructions;

To exchange, one must place a new order with the desired new item. For free shipping, use the promotional code provided on the exchange form. Or by visiting one of our locations, with the invoice received with your order:The new item will be billed directly in store. Please note that the refund of the exchanged item will be made in the same way as the initial payment within two business days once the returned item is received at the head office (maximum 14 days).

 

RETURNS

To return an item, please complete the form provided with your order and indicate your contact information, your order number, the style, color and size of the item you wish to return and the reason for your return.

Please note that the shipping return costs are at your expense and that the consignment remains under your responsibility. Original shipping costs are not refundable.

Items purchased online can also be returned in a SHAN store with the invoice received with your order. Take note that the refund will be made through the payment method used at the moment of the purchase. Reimbursement will be issued within two business days upon receipt at head office (max delay of 14 days).  Under no circumstances is it possible to refund an online purchase directly in stores.

Items purchased in a SHAN store can only be exchanged in a SHAN store. Under no circumstances it is possible to refund an item bought in store.

If you need to return an item due to an error on our side or in the event of a defective item, please contact our customer service at support@shan.ca.

For more information on our exchange and return policies, please contact our customer service at support@shan.ca.

POLICY

The offers and prices listed on shan.ca are exclusive to the online store and cannot be used in stores. In no case it is possible to honor web offers/prices in stores.

The inventory of our collection being restricted, SHAN team reserves the right to cancel without invoicing orders that cannot be processed within 2 days of the initial order. An informative email will then be sent confirming cancellation before billing.

2017 © Shan
BECOME A PRIVILEGED MEMBER!
Subscribe to our newsletter and receive our exclusive offers, take advantage of sales, special events, latest communications and new trends!
Subscribe