We are committed to protect the confidentiality of your personal information.
When you use the www.shan.ca website, you agree to the terms and conditions of this policy.
As part of our activities and relations with you—whether you are a SHAN supplier, retailer, client or employee—we are committed to preserving the privacy of the personal information shared with us.
For SHAN, “personal information” means, in accordance with section 2 of the Personal Information Protection and Electronic Documents Act, “information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization”. Also, information that is publically accessible—including information found in public phone books, professional and commercial directories, public registries, and court files accessible to the public is not considered to be personal information.
SHAN notably undertakes to abide by the fundamental principles found in section 3 of the Personal Information Protection and Electronic Documents Act, i.e. the rules governing the collection, use and communication of personal information.
Collecting personal information
SHAN only collects personal information when required to conduct its business and for the purposes for which such personal information was collected, notably to respond to your requests. You provide your personal information such as your name, email or street address, phone number(s), etc., when you contact us by phone, email or otherwise, or when you fill out a form to subscribe to our newsletter, when you enter a contest, take part in a promotion or fill out a survey, whether online or in one of our stores.
Use and communication of personal information
SHAN can use your personal information to (i) process and order and answer your questions on the state of said order, (ii) send you the products you ordered, (iii) keep in touch with you and provide you with customized service at all times, (iv) contact you (by email, mail or otherwise) and send you advertising materials or additional information on our products, services, survey, contests, promotions, and special offers, and (v) to find out more about your purchase preferences. SHAN will not use nor communicate your personal information for other purposes without your consent. We only keep your personal information for as long as it is reasonable to do so for the purposes stated herein or fir as long as the law requires it. You are always free to choose not to receive advertising and commercial materials. If that is the case, please let us know by contacting us by phone at 1-888-687-7101 or in writing at SHAN – Customer service, 4390 Autoroute Laval West, Laval (Quebec) H7P 2P7 Canada.
Modifying your personal information and choice regarding the reception of advertising information
We only want to contact you if you wish us to do so. If you prefer not to receive advertising information or if you wish to modify your personal information, please let us know by contacting us by phone at 1-888-687-7101 or in writing at SHAN – Customer service, 4390 Autoroute Laval West, Laval (Quebec) H7P 2P7 Canada. Include your full name and/or the email address and/or the phone number you used when you signed up or made a purchase with us.