We hope you love the items you’ve ordered! However, if you are not satisfied, you may return or exchange them by requesting a return authorization:





RETURN POLICY: All regular priced items, may be returned in their original condition (unworn, unwashed and unaltered) with all labels in place within 30 days of receiving your order. All marked down items are final sale. They are neither refundable nor returnable. 


FREE RETURNS: Contact customer service at 


Items purchased online can also be returned in a SHAN store with the invoice received with your order.


Refunds will be made through the payment method used at the moment of the purchase. Reimbursement will be issued within two business days upon receipt at head office (maximum delay of 14 days). Items purchased in a SHAN store and online can be returned or exchanged in a SHAN stores only.


If you need to return an item due to an error or in the event of a defective item, please contact our customer service at


For more information on our exchange and return policy please contact our customer service at or 1-888-687-7101.