Return Policy


All regular priced items, may be returned in their original condition (unworn, unwashed and unaltered) with all labels in place within 14 days of receiving your order. Items purchased online can also be returned in a SHAN store with the order number. Refunds will be made through the payment method used at the moment of the purchase. Reimbursement will be issued within two business days upon receipt at head office (maximum delay of 7 buisness days).

Free shipping on all Canadian and US orders.

ALL MARKED DOWN ITEMS ARE FINAL SALE. They are neither refundable, returnable and no alterations are possible. 

Items purchased in a SHAN store can be returned or exchanged in a SHAN stores only.

If you need to return an item due to an error or in the event of a defective item, please contact our customer service at [email protected].

For more information on our exchange and return policy please contact our customer service at [email protected] or 1-888-687-7101 from Monday to Sunday 9AM to 5PM EST.


Return Authorization

We hope you love your new SHAN pieces!
However, if you are not satisfied, you may return or exchange them by requesting a return authorization:



Following the reception of your request, our customer service will be in contact with you within 24hrs.