Return Policy


PROTECTION EQUIPMENTS ARE FINAL SALE

All marked down items are final sale. They are neither refundable nor returnable. 

All regular priced items, may be returned in their original condition (unworn, unwashed and unaltered) with all labels in place within 30 days of receiving your order. Items purchased online can also be returned in a SHAN store with the invoice received with your order. Refunds will be made through the payment method used at the moment of the purchase. Reimbursement will be issued within two business days upon receipt at head office (maximum delay of 7 buisness days).

Items purchased in a SHAN store and online can be returned or exchanged in a SHAN stores only.

If you need to return an item due to an error or in the event of a defective item, please contact our customer service at support@shan.ca.

For more information on our exchange and return policy please contact our customer service at support@shan.ca or 1-888-687-7101 from Monday to Sunday 9AM to 5PM EST.

 

Return Authorization

 
We hope you love your new SHAN pieces!
 
However, if you are not satisfied, you may return or exchange them by requesting a return authorization:

 

 

Following the reception of your request, our customer service will be in contact with you and will provide you with a free return label

 

 

Shipping

 

Standard orders are normally processed between 1 to 2 business days and shipped according to the following criteria’s:

Orders placed Monday - Friday before 2:00 pm EST will be shipped out the same day (excluding holidays). If placed after this deadline, the order will be shipped out the following business day. Orders placed on Friday after 2:00 pm EST will be shipped out on the following Monday.

 

Occasionally our shipping processing may be longer, some items may be backorder and need to be transferred between our facilities. In the event of a shipping delay you will be informed with the first 24 hours of placing the order.

 

A valid shipping address must be provided when confirming your purchase and a person must be present at the said address to receive the good.

 

Once the items are shipped, liability is transferred to the customer (extra delays, costs or anyother events uncontrolled by Les Collections SHAN inc). Les Collections SHAN inc. and its subsidiaries are not responsible for delays, damages, loss and costs related to the delivery or to the carrier.

 

Shipping fees do not include taxes.

 

We do our best to update our inventory; however, a product may be out of stock as your order is processed. We also strive to show the products’ colors and shades in the most accurate way. Nevertheless, we cannot guarantee that the colors will be perfectly accurate at reception.

 

Pick-up in store

 

In store pickups can be ready between 1 and 7 working days according to the availability of the item(s). An email confirmation will be sent shortly after the order is received to confirm the delay.

 

At pickup you must present your order confirmation and a piece of identification. If the order is picked-up by someone else, customer service must be notified at support@shan.ca.

 

No refund can be made directly in store. See in store return policy above.